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Objectionly vs Onyx Platform

Onyx Platform is your dialer and CRM. Objectionly connects to it and adds what Onyx's pages do not offer: in-depth scoring of every call against your sales script, compliance checks (in closed beta), and AI roleplay.

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Use Objectionly with Onyx Platform

Onyx Platform (onyxplatform.com) is an insurance dialer and CRM with lead routing, call recording and AI-scored compliance scorecards. Objectionly is AI call scoring, AI roleplay and compliance checks, and Onyx sends it every call as the call ends.

Onyx's scoring is a compliance scorecard built from the QA criteria an agency uploads, and its site lists no agent roleplay. Objectionly goes much deeper. Every call is scored against your own sales script, with a 1 to 5 on each question, the reasoning, the quote and coaching advice for the rep. In closed beta, every call is checked against the compliance Rule Set you pick, from the recording disclosure to required disclaimers, without you writing a single rule. And new agents practice on AI prospects before they touch a live lead.

Already integrated

Onyx

Onyx sends recorded calls to Objectionly as each one ends.

View the Onyx integration

Keep Onyx as your dialer and CRM and add Objectionly: the clear winner for call scoring, compliance (in closed beta) and AI roleplay, already integrated with Onyx.

At a glance

ObjectionlyOnyx Platform
What it isAI call scoring, AI roleplay and compliance checksInsurance dialer, CRM, lead routing, call recording and compliance scorecards in one platform
Call scoringEvery imported call scored against your own script the moment it ends: yes or no and 1 to 5 answers, the reasoning, the quote and coaching adviceA compliance scorecard: AI scores calls against the QA criteria the agency uploads, in sections with points and a pass threshold
Sales coachingCoaching advice on every missed question, key moments tied to the second they were said, a leaderboard with each rep's top objection, Ask AI on any callSales performance is reported through operational metrics such as contact rate, conversion and policies
Compliance checksIn closed beta: every call checked against the compliance Rule Set you pick, from the recording disclosure to required disclaimers, each with the reasoning and the quoteThe agency writes and uploads its own QA criteria
AI roleplayCustom and ready-made prospects at three difficulty levels, scored against the same script as real calls, with hours in every planNo agent roleplay product is listed on Onyx's site
Working togetherScores each recorded Onyx call against your script as soon as Onyx sends itSends each call to Objectionly through its Call ended webhook; stays your dialer and CRM
Public pricingFour public plans by calls a month: Starter $297, Growth $497, Scale $784 a month, Enterprise on request. Monthly, quarterly or annual.None published; custom quote by usage, number of agents and features

What is said about Onyx Platform comes from its own public pages, linked at the foot of this page.

Why Onyx Platform teams add Objectionly

  • In-depth scoring of every call against your own sales script: a 1 to 5 on each question, the reasoning, the quote and coaching advice, not only a compliance pass or fail.
  • Compliance checks (in closed beta): the recording disclosure, required disclaimers and the rest of the Rule Set you pick, each with the reasoning and the quote. No criteria to write and upload.
  • AI roleplay for new agents, with ready-made prospects, scored the same way as real calls. Onyx's site lists no agent roleplay product.
  • Coaching a manager can use the same day: key moments, a leaderboard with each rep's top objection, and Ask AI on any call.
  • Already integrated: Onyx sends each call to Objectionly as it ends, and nothing changes for your agents.
  • Plans from $297 a month, billed by calls, with the price on the page before you book a demo.

Where Objectionly wins

Call scoring

Objectionly

Every Onyx call is scored against the script you upload: yes or no and 1 to 5 answers per question, the AI's reasoning, the quote at the second it was said, and coaching advice on each missed question. Key moments, a leaderboard with each rep's top objection and Ask AI sit on top.

Onyx Platform

Onyx's compliance page describes custom scorecards: "Upload your own QA criteria and apply it consistently across every policy sale." Its example is a compliance scorecard with four sections scored out of 100, a pass threshold and hardfail rules, reviewed by the agency's compliance team. Sales performance is reported through operational metrics such as contact rate, conversion and policies.

Source: Onyx Platform’s page

Compliance

Objectionly

In closed beta, every call is checked against the compliance Rule Set you pick, from the recording disclosure to required disclaimers, with the reasoning and the quote behind each check, flagged the moment the call ends.

Onyx Platform

Onyx's scorecard content is the agency's own: the agency uploads its QA criteria and the AI scores calls against them. Onyx also builds dialing rules into the dialer, such as DNC scrubbing and state calling hours, which Objectionly leaves to the dialer.

Source: Onyx Platform’s page

AI roleplay

Objectionly

New agents practice on AI prospects, including ready-made prospects such as a skeptical new retiree and a Spanish-speaking caller, at easy, medium and hard, and are scored against the same script as real calls. Every plan includes roleplay hours.

Onyx Platform

Onyx's site lists no agent roleplay product; its training mentions are about onboarding in the dialer.

Source: Onyx Platform’s page

Working together

Objectionly

Objectionly does not dial or record. It scores what Onyx records: each recorded call with more than 30 seconds of talk time, matched to the agent by email, against your script.

Onyx Platform

Onyx is the dialer and CRM, with a public API and a Call ended webhook, which is what sends each call to Objectionly.

Source: Onyx Platform’s page

Setup and pricing

Objectionly

One onboarding call with our team, and public plans from $297 a month for up to 100 calls to $784 for 500, Enterprise above that.

Onyx Platform

Onyx publishes no prices: "Plans vary based on usage, number of agents, and required features. Contact us for a custom quote."

Source: Onyx Platform’s page

What it looks like in Objectionly

A scored call: the call's details and the objections it raised beside its overview, summary and coaching.

CallsInsurance consult: Dorothy H.

Insurance consult: Dorothy H.

Completed
Sales Rep
Marcus Bell
Duration
14 min
Call Date
10/28/2528 Oct, 2025
09:12 / 14:05
MoneyMoney

Worried the new plan would raise her drug costs.

“[09:12] I don't want to lose my drug plan, it's been fine and I know what I pay.”

TrustTrust / Skepticism

Unsure whether her cardiologist would still be in network.

“[05:48] Last time someone told me my doctor was covered, and he wasn't.”

They missed the goal of setting the appointment.

Dorothy ended the call to think it over, with no follow-up booked.

Summary

Marcus asked about Dorothy's prescriptions but not her doctors or budget, and brushed off her worry about her cardiologist. She ended the call without booking a follow-up.

Outcome

  • Dorothy did not book a follow-up and wants to think it over.
  • Next Steps: Call back with both plans side by side and confirm her cardiologist is in network.

Coaching

  • Ask about doctors, budget, dental and vision before presenting plans.
    • Example: “Before we look at plans, which doctors do you need to keep, and what do you pay each month today?”
  • Repeat an objection back before answering it.
    • Example: “So the worry is losing a drug plan that already works. Let me show you both for the full year.”
Did the agent build rapport in the first minute?Built rapport at the start?Score 5/5
5Warm and personal

AI reasoning

Greeted Dorothy by name and asked about her week before any plan came up.

Evidence

[00:14] Marcus Bell: Morning Dorothy. How was the trip to see your daughter?

Advice

Keep it. Carry the same warmth into the needs assessment.

Did the agent run a thorough needs assessment?Thorough needs assessment?Score 2/5
2Partial

AI reasoning

Asked about prescriptions, but not doctors, budget, dental or vision.

Evidence

[03:42] Marcus Bell: Can you read me your prescription names?

Advice

Ask about doctors, budget, dental and vision before plans.

How well did the agent handle objections?Handled objections well?Score 2/5
2Brushed off

AI reasoning

Waved away Dorothy's worry about her cardiologist instead of checking the network, and she never came back to it.

Evidence

[05:55] Marcus Bell: I'm sure he'll be fine, most doctors take it.

Advice

Check the doctor's network on the call before moving on.

Did the agent keep control of the call?Kept control of the call?Score 3/5
Was there a clear recommendation and next step?Clear recommendation and next step?No

What kept this deal from closing?

Two worries were left open. Dorothy worried her cardiologist might not be in network 05:48, and Marcus said most doctors take it without checking 05:55.

She also did not want to lose a drug plan she knew the cost of 09:12. Marcus offered to compare both plans for the full year but never did, so she ended the call to think it over.

Agent may make mistakes. Verify all outputs.

Pricing

Objectionly

  • StarterUp to 100 calls/mo$297 a month
  • GrowthUp to 250 calls/mo$497 a month
  • ScaleUp to 500 calls/mo$784 a month
  • EnterpriseCustom amount of calls/moContact us

Monthly prices. Quarterly and annual billing cost less. All plans

Onyx Platform

Not published. Onyx's FAQ says plans vary by usage, number of agents and required features, with a custom quote on request and onboarding at no extra cost.

Source: Onyx Platform’s page

What Objectionly customers say

  • G2

    Objectionly Saves Us Hours and Keeps Our Team Accountable

    “The software has saved our Sales Leadership countless hours for call reviews, call audits, etc. Not only that, helps us stay accountable to our goals and standards as a company and helps our team stay compliant in the most important areas.”
    Travis G.VP of Sales
  • G2

    Essential Tool for Training Efficiency and Support

    “Our team leads don't have to listen to hour-long calls and can just easily see where an agent is struggling. The initial setup was easy, and overall, it supports our medicare agency effectively.”
    Brandon D.Medicare Agency

Verbatim G2 reviews. Read all of them

Questions buyers ask

Can I use Objectionly with Onyx Platform?
Yes, the two are integrated. Onyx sends each call to Objectionly through its Call ended webhook as the call finishes, and Objectionly scores it against your script. Onyx stays your dialer and CRM.
Why add Objectionly if Onyx already has scorecards?
Onyx's scorecard is a compliance scorecard built from the QA criteria you upload. Objectionly scores every call against your sales script with a 1 to 5 on each question, the reasoning, the quote and coaching advice, and brings compliance checks (in closed beta).
Does Onyx Platform have AI roleplay?
Onyx's site lists no agent roleplay product. Objectionly includes AI roleplay in every plan, with ready-made prospects.
Which one checks calls for required disclosures?
In closed beta, Objectionly checks every call against the compliance Rule Set you pick, from the recording disclosure to required disclaimers, with the reasoning and the quote for each, without you writing a rule. Onyx scores calls against the QA criteria the agency uploads.
How much does it cost to add Objectionly?
Objectionly's plans are public and billed by calls a month: $297 for up to 100 calls, $497 for 250, $784 for 500, and Enterprise above that.
Do my agents have to change how they work?
No. Agents keep dialing in Onyx. Objectionly receives each recorded call as it ends and the scores, coaching and compliance results (in closed beta) appear in Objectionly.

About this comparison

Objectionly publishes this page. What it says about Onyx Platform comes from Onyx Platform’s own public pages, listed below; where a feature is not on those pages we say “not listed”. If something has changed, write to team@objectionly.com and we will correct it.

Onyx Platform is a trademark of Onyx Platform Corporation, which is not affiliated with Objectionly and has not endorsed this page; the names are used only to identify the product compared.

Sources

  1. Onyx Platform home page
  2. Onyx Platform: Call Recordings and Compliance
  3. Onyx Platform: Medicare
  4. Onyx Platform: FMOs and uplines
  5. Onyx Platform: Lead Management
  6. Onyx Platform: Dialer and Telephony
  7. Onyx Platform: Customers
  8. Onyx Platform API documentation
  9. Help center: Onyx AI Connector
  10. Help center: Live listen and whisper
  11. Onyx Platform privacy policy
  12. Onyx Platform service level agreement
  13. Onyx Platform trust center
  14. Onyx Platform on Capterra

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