Review and score your Five9 calls with Objectionly

How to connect Five9 to Objectionly

1. 1In Objectionly, open Integrations, choose Five9 and click "Generate S3 credentials".
2. 2In Five9, go to VCC Administrator, then Actions, Configure, Export and Advanced Recordings. Add Objectionly as a new Amazon S3 upload destination with a new upload rule, using the settings Objectionly shows you. Your existing rules and destinations stay as they are.
3. 3Back in Objectionly, click "Done, I saved the credentials". Calls flow on their own from then on.

The Five9 side takes about five minutes. If you would rather we did it, grant temporary admin access and we handle the whole setup.

What Objectionly does with each Five9 call

• Call Review

  Upload your script and get every call scored, with advice for the agent on every question they missed.

• Compliance

  In closed beta, every call is checked against the compliance Rule Set you pick, from the recording disclosure to required disclaimers.

• AI Roleplay

  Agents can roleplay with realistic AI prospects, scored against the same script you use for real calls.

Questions about Five9 and Objectionly

How do I review Five9 calls with Objectionly?

Add Objectionly as an upload destination in Five9's Advanced Recording Uploads. Five9 then uploads the recording of each finished call longer than five minutes, and Objectionly transcribes and scores it against your own script within minutes.

Which Five9 calls are uploaded?

The upload rule Objectionly gives you sends finished calls longer than five minutes.

What do I need on the Five9 side?

The Advanced Recording Uploads add-on, and VCC Administrator access to add the upload destination and rule.

Does it change my existing Five9 exports?

No. Objectionly is added as a new destination with a new rule. Your existing rules and destinations stay as they are.

How are transferred Five9 calls handled?

Five9 exports one file for each agent on the call, so each rep on a transferred call is scored against their own framework.